Frequently Asked Questions
Everything you need to know about our bespoke tailoring and delivery services.
How do I determine my correct size?
We provide a comprehensive sizing guide on every product page. For bespoke items, we recommend following our video measurement tutorial or visiting a professional local tailor to ensure the most accurate fit.
What is the typical turnaround time for custom orders?
Each custom garment is handcrafted to your specifications. Please allow 3 to 4 weeks for production plus shipping time. Ready-to-wear items are typically dispatched within 48 hours.
Do you offer international shipping?
Yes, Germain Tailors ships worldwide. Shipping costs and delivery windows vary by destination and will be calculated automatically at checkout.
What is your return policy on tailored garments?
While custom-made items are non-refundable, we offer a 'Perfect Fit' guarantee. If your garment requires minor adjustments, we provide a credit of up to $75 for local alterations.
What fabrics do you use for your suits?
We source only the finest materials from world-renowned mills in Italy and England, specializing in high-twist wool, linen blends, and premium silk linings.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our workshop, you will receive an email notification containing a tracking number and a link to monitor your package in real-time.